Support by email, enquiries via the website, feedback by phone - many service teams work hard every day, but without a standardised structure. This costs time, leads to unnecessary queries and causes frustration on both sides.
With the HubSpot Service Hub, we put an end to paperwork and interim solutions. We help you set up a centralised system for your customer service - with a ticket system, helpdesk, automated processes and connected communication channels. This allows your teams to maintain an overview - and your customers get the support they expect.
Our services at a glance
- Setting up a central ticket system in HubSpot
- Development of helpdesk and knowledge database
- Automation of service requests
- Integration of chat, email, forms and feedback tools
- Analysing and reporting to measure service quality
In the Service Hub, AI supports you in processing enquiries. The Breeze Customer Agent analyses incoming tickets, responds directly in chat flows and recognises when a case should be handed over to your team. Automated surveys such as CSAT and NPS help to make satisfaction measurable - and identify potential for upselling that can be directly linked to sales.
The result
Digital customer service that is professionally organised and still feels personal. The HubSpot Service Hub structures your processes, relieves your teams and creates measurable customer satisfaction. For more efficiency in everyday life and more proximity in customer contact.